PropertyHat Frequently Asked Questions


Do I have to pay to use the site ?
Why is PropertyHat different from other property sites ?
Can I use PropertyHat at the same time as an estate agent ?
How does the HIP legislation affect my use of PropertyHat ?
How does PropertyHat protect my privacy ?
How can PropertyHat's unique Traffic Light System benefit me ?
How can I use PropertyHat to sell my property ?
How can I use PropertyHat to buy a property ?
Can I use PropertyHat if I already have an estate agent ?
I don’t want to sell my property – what can PropertyHat do for
me ?
What if I'm just curious and want to see who might be interested
in buying my property ?
I want to register as Not For Sale (RED) – do I have to display a
photo of my property ?
How can PropertyHat show me property that can't be seen
elsewhere and put me at the front of the queue ?
How does PropertyHat create a fair and ‘level playing field’ for all
its users ?
I want to be notified when property matching my criteria becomes
available – how can I do this ?
Who advertises their property on PropertyHat ?
How do I list my property ?
Is there a limit to how many properties I can list ?
Can I put pictures of my property on your website ?
What do I do if I have problems uploading pictures ?
Can I add pictures if I do not have a digital camera ?
What is the best way to describe my property on PropertyHat ?
How long will my listing appear on PropertyHat ?
Why don’t all properties have full details and photos ?
Why doesn’t your search recognise the location I typed in ?
What can I do within My PropertyHat account ?
I have a question that is not covered here, how do I get an
answer ?
Would it be better to sell my property privately with PropertyHat
or use an estate agent ?
Does PropertyHat cover the whole of the UK ?
Can I update or change my details after they are published on the
Web site ?
Are my personal details secure ?
I think PropertyHat is a great idea and I have enjoyed using the
site - how can I help ?
I haven't had a positive experience with PropertyHat -
what can I do ?
Do I have to pay to use the Site ?

NO. PropertyHat is FREE to use. By registering with PropertyHat you will
get a PropertyHat account, which will enable you to advertise your
property, receive property alerts, feature on the Wanted List and
communicate securely through our secure servers.

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Why is PropertyHat different from other property sites ?

It is FREE to use for everyone, this means vendors can sell their property
without paying any commission.

Buyers have access to properties that estate agents never see, putting
them ahead of the market and giving them an increased choice of properties.

PropertyHat's unique Traffic Light System gives you far more flexibilty
than the traditional system of buying and selling and makes it possible to
create property transactions that are quite simply NOT possible on other sites.

You can find out who wants to buy your property by using PropertyHat's
Find me a Buyer feature. You can then make contact with prospective
buyers via our secure server, thus maintaining both parties' confidentiality.

You can feature on PropertyHat's Wanted List. . Simply, tell us what you
are looking for and we will tell you when a suitable property becomes
available. One of the many unique features on PropertyHat is that the
Wanted List is searchable by sellers, and often buyers will get details of
properties which have not been advertised either on Propertyhat or anywhere else.

PropertyHat is designed to save you money, save you time and reduce
your stress.

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Can I use PropertyHat at the same time as an estate agent ?

Yes. Many people are unaware that they can advertise their property
with PropertyHat at the same time as using the services of an estate
agent, without compromising their contract with the agent.

The Office of Fair Trading state in their guide "Using an estate agent to
sell your home." "Sole agency: The estate agent you appoint is the only
agent with the right to sell your property. As you are not an agent, if
you find a buyer yourself you don't have to to pay the estate agents commission".

PropertyHat is a publisher and not an estate agent, and by advertising
your property with PropertyHat, you are inviting buyers to contact you directly.

It is important to check the contract that you have with your agent.
Because of the amounts of money involved it has been known for agents
to be a little economical with the truth. If the agent specifies "sole selling
rights" rather than "sole agency rights" then you would have to pay
the commission even if you sold property yourself.

WEALTH WARNING: READ YOUR ESTATE AGENT CONTRACT AND
TAKE ADVICE IF NECESSARY BEFORE YOU SIGN IT. NEVER ALLOW
AN AGENT SOLE SELLING RIGHTS OVER YOUR PROPERTY.

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How does the HIP legislation affect my use of PropertyHat ?

The HIP (Home Information Pack) legislation is constantly changing and
evolving quickly.We would advise our users to consult with the official
website on www.homeinformationpacks.gov.uk to clarify the current
legislation. It is the responsibility of our users to ensure compliance
with current regulations.

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How does PropertyHat protect my privacy ?

At PropertyHat we take your privacy very seriously.
All contact on the site is made through our secure server, so you can be
assured that your personal details will remain confidential.Please refer to
our Privacy Policy for further clarification.

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How can PropertyHat's unique Traffic Light System benefit me ?

The Traffic Light System allows you to select one of the following options:-

  • Green   I want to sell NOW
  • Amber  I want to sell soon
  • Red      I'm NOT for sale

At PropertyHat we believe that buying and selling property is not simply
a case of putting up a For Sale board .

You may wish to monitor the interest in your property for a period of
time while you search for another property to buy, or just simply want to
observe the market in order to obtain the best price. By selecting AMBER,
you are letting potential purchasers know that you are considering selling
your property, but are not yet fully committed, and would welcome any
feedback from interested parties.

If you select RED - Not for sale, then you are signifying that you do not
intend to sell your property at the moment.

Then what's the point of listing my property on PropertyHat ? -
A fair and valid question. As Heraclitus, the Greek philosopher, once said, "The only constant in life is change." If the unexpected happens -
redundancy, job relocation, divorce, to name a few, wouldn't it be useful
to already have a list of potential buyers for your property ? This would
give you the option to move quickly, if necessary, and reduce the
stress of the situation.As a RED seller you might be pleasantly surprised
by a particularly high offer. Regardless of whether you choose to
accept it or not, wouldn't it be satisfying to have the knowledge that
there are REAL buyers for YOUR property, should you ever need to sell.
As a buyer, having the ability to contact people who are not currently active in the market (RED), or who are considering selling their property (AMBER), will put you ahead of the rest of the market, as and when they do decide to sell.

PropertyHat enables you to change the status of your property at any
time, visiting the My Status page within your PropertyHat account - true
flexibility which you control.

PropertyHat gives you the convenience of being able to monitor interest
in YOUR property,without being fully committed, from the comfort of your armchair.

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How can I use PropertyHat to sell my property ?

Using PropertyHat's unique Find Me a Buyer feature, you enter simple
details about your property and PropertyHat will search the Wanted List
and tell you who is looking to buy your property! Contact them via our
secure server and deal with them direct. It's free, simple and easy to use.

You can also advertise your property on PropertyHat. Simply go to
My Details in your free PropertyHat account, fill in your property's details,
upload your photos (optional, but recommended, as it improves your
response rate dramatically), and wait for buyers to contact you directly.
Once again this is free, simple and easy to use.

Contact between buyer and seller is made using our secure server so you
can be assured that your personal details remain private.

PropertyHat enables you to display up to 4 photos together with a
description of your property, as well as the ability to select your current status using our unique Traffic Light System:-

  • Green   I want to sell NOW
  • Amber  I want to sell soon
  • Red      I'm NOT for sale

PropertyHat a web publisher providing an exciting new way for buyers
and sellers to deal directly with each other. There are no 'middlemen'
with hidden agendas and PropertyHat does not get involved with any
property negotiations or transactions, leaving you free and
unencumbered to make you own decisions and retain control throughout the whole process.

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How can I use PropertyHat to buy a property ?

We have endeavoured to make PropertyHat as simple and easy to use as
possible, and buyers have several ways of using PropertyHat to find their
next property.

First of all there is the traditional method of searching a list of properties
to hopefully find what you are looking for. And don't forget -
PropertyHat also lists AMBER and RED properties. These are properties
you definitely won't see on any estate agent's website. PropertyHat also
has a facility to save your favourite search criteria, saving you time when
you want to repeat a particular search to find any new properties that
have been listed. Buyers can also choose to receive email property alerts
when new property matching your selected criteria is listed on
PropertyHat - very useful if you want to be first in the queue for your dream property.

PropertyHat also has a fantastic unique feature - the Wanted List. Simply
tell us what you are looking for and let PropertyHat do the work for you.
Because the Wanted List is searchable by sellers looking for prospective
buyers (just like you!), you will often get details of property for sale
before it is even listed on the PropertyHat database. This puts you well
and truly ahead of the market. In fact, if you're not on the Wanted List,
then you are severely limiting your chances of securing your dream property.

PropertyHat a web publisher providing an exciting new way for buyers
and sellers to deal directly with each other. There are no 'middlemen'
with hidden agendas and PropertyHat does not get involved with any
property negotiations or transactions, leaving you free and
unencumbered to make you own decisions and retain control throughout the whole process.

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Can I use PropertyHat if I already have an estate agent ?

Yes, if you have the most common form of estate agency contract
which is a Standard Sole Agency Agreement. PropertyHat is a web
publisher, not an agent, therefore you could find a buyer direct through
PropertyHat and not be liable to pay the estate agent's commission.
If your contract gives your agent ‘Sole Selling Rights’ then you would
have to pay agent's commissionirrespective of who you sell to or how you found them.

We recommend that you are open and discuss the situation with your
agent and clarify the wording of your agreement with them.

If you are in any doubt at all, as to the type or the implications of the
agreement you have with your agent, we strongly recommend that you
seek professional advice. Agency agreements vary considerably and
PropertyHat cannot give specific advice on individual cases, and as such,
cannot be held responsible for any decisions, or consequences thereof, that you make in this respect.

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I don’t want to sell my property – what can PropertyHat do for
me ?

By selecting RED from PropertyHat's unique Traffic Light System, you will
be kept informed about potential buyers for your property, but at the
same time, let those buyers know that it is not your intention to sell at
the moment. If your circumstances change suddenly e.g. redundancy,
divorce, etc, you already have a list of potential buyers interested in your
property. You may receive an offer way above what you consider your
property to be worth and decide to take it and sell.

If you want to remain completely anonymous, then you can choose not
to upload any photos of your property. PropertyHat does not give out
your personal details or your full property address, and all contact is done
through our secure server, so you control how and whether you respond
to any feedback you receive.

What estate agent would offer you this service and if they did, how
much would they charge ? PropertyHat does this and a lot more besides, and all for FREE.

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What if I'm just curious and want to see who might be interested
in buying my property ?

No Problem – Just select AMBER or RED using our unique Traffic Light
System and PropertyHat will keep you informed for FREE.

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I want to register as NOT FOR SALE (RED) – do I have to display a
photo of my property ?

No – you can post your property details without a photo and remain
anonymous. PropertyHat does not display property names or numbers so
other users won't know the precise location of your property.

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How can PropertyHat show me property that cannot be seen
elsewhere and put me at the front of the queue ?

Most people object strongly to paying thousands of pounds in exorbitant
estate agents' fees, when it comes to selling their property.

PropertyHat is FREE for all users, saving sellers huge amounts of hard
earned cash, and consequently PropertyHat has properties that the
agents will never see.

By using the Wanted List on PropertyHat, you are letting potential sellers
know what you are looking for. Sellers can search the Wanted List and
contact you direct with a property that matches your criteria. Sellers
often do this before they have even placed an advert on PropertyHat or
anywhere else. So by being on the Wanted List you are
very much at the front of the queue. It's FREE so what have you got to
lose ? If you don't post on the Wanted List then you may miss out on your dream property to another user who did.

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How does Propertyhat create a fair and ‘level playing field’ for all
its users ?

Have you ever felt that estate agents don't show you the best
properties first ? Or that other buyers always seem to be in the right
place at the right time and grab the best property bargains first ? (Maybe
you were blissfully unaware that they have agreed to pay the agent a
finder's fee - in which case you never even stood a chance).

Have ever been registered with one agent only to find out later that
your ideal property was sold through a different agent ?

Or, after painstakingly giving an agent details of your property
requirements, you never hear from them again, and have to waste your
time constantly phoning them on the off chance that you might
get lucky ?

These are just some of the frustrations of the traditional property market.

Propertyhat realizes that the current system is not fair and has
endeavoured to introduce a better one that is.

PropertyHat has created a level playing field for everyone. All our users
get the information they requested about new listings simultaneously,
nobody has priority over anybody else. It's down to you what you do
with the information, and how quickly you act upon it, that will determine
your success. We have a simple transparent system that works for YOU
and eliminates the time and hassle associated with property hunting.

The only thing unfair about our system is the advantage that PropertyHat
users have over the people who aren't using PropertyHat.

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I want to be notified when property matching my criteria becomes
available – how can I do this ?

Simply register and, once logged in, you will be able to go to the Property
I Want to Buy section within your FREE PropertyHat account and elect to
receive property alerts via email. Tell us what you are looking for and
PropertyHat will automatically send you an email alert everytime a new
listing matching your criteria is posted on PropertyHat.

For the best results post what you are looking for on the Wanted List. By
doing so, you will be alerted to property before it is even advertised on the site!

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Who advertises their property on PropertyHat ?

Anyone who owns or wants to own a UK property. PropertyHat is FREE
to use for everybody and has been designed for private sales. This means
you deal direct with other PropertyHat users and cut out the middlemen,
creating a more transparent picture of the sales process.

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How do I list my property ?

Simply register and, once logged in, you will be able to access the My
Property section of your FREE PropertyHat account. Here you will be able
to enter details about your property and upload up to 4 photos.

Your property will then appear on the site, usually within 24 hours. If for
any reason you encounter a problem, then please contact us via the feedback function.

Although PropertyHat requires your full address to be entered, the name
or number of your property will not be displayed on the site. Buyers
contact you via our secure server, thus, maintaining your privacy.

PropertyHat is FREE, so what have you got to lose ?

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Is there a limit to how many properties I can list ?

Currently you can list one property on PropertyHat, but we hope to
increase this in the near future.

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Can I put pictures of my property on your website ?

Yes. You can upload up to 4 photos per property.

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What do I do if I have problems uploading pictures ?

PropertyHat has been designed to be as simple to use as possible to. If
you are having problems uploading your photos then contact us via the
feedback function.

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Can I add pictures if I do not have a digital camera ?

Yes. You can either scan them in or send them to PropertyHat, 3rd Floor,
Chelmer House, 11-21 Springfield Road, Chelmsford, Essex, CM2 6JE, and
we will scan them in for you. Please remember to include your
PropertyHat username, your email address and the property address. If you require your photos to be returned, please enclose a stamped
addressed envelope, ensuring you have attached sufficient postage for their safe return.

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What is the best way to describe my property on PropertyHat ?

Firstly ensure that the information you give is true and accurate.

Potential buyers will be looking at several property listings, so make sure
your description lists the key points about your property without lots of
rambling text. Once a buyer contacts you, you can then give further
details about your property.

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How long will my listing appear on Propertyhat ?

For as long as you want it to. We won't delete your listing or charge you
a fee after the first 2 weeks like other sites, PropertyHat is FREE for everybody.

It is important for our users that we maintain the accuracy of the
information on the site, and in order to acheive this, we will send you a
One Click prompt via email every 30 days to ask you if your details on the site are still correct.

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Why don’t all the properties have full details and photos ?

The user controls their own PropertyHat account and decides how much
information they enter onto the site. It should be noted, however, that
listings that contain pictures and more detailed information will usually achieve better results.

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Why doesn’t your search recognise the location I typed in ?

The search engine on PropertyHat is powered from a database. This
should include all locations in the UK, however, if you experience a
problem with a particular location then please contact us via the feedback
button and we will endeavour to resolve the issue.

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What can I do within My Propertyhat Account ?

Your PropertyHat account is the control centre for your activities on the
site. It enables you to send and receive messages to and from other
PropertyHat users, edit your personal details, enter your property listing,
select your Traffic Light status, save your property search criteria,
activate property alerts and post an entry in the Wanted List.The My
PropertyHat page will give you a visual overview of the status of your
account. You need to be logged in to access your PropertyHat account.

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I have a question that is not covered here, how do I get an
answer ?

Please contact us via the feedback button, giving full details of your
enquiry, and we will answer your query as soon as possible.

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Would it be better to sell my property privately with PropertyHat
or use an Estate Agent ?

Estate agents can perform some of the processes involved in selling a
property. They can offer advice, act as a go-between between you and
your potential buyer(s). Here is a list of the services that an agent might offer:-

  • Advice on property valuation
  • Preparation of property details
  • Advertising your property
  • Arranging appointments for viewings
  • Following up buyers to obtain 'feedback'
  • Collation (from you) of relevant documentation
  • Receiving and forwarding offers
  • Selling mortgages, insurance, legal or other services
  • Holding pre-contract deposits (sometimes paid by the buyer)
  • Communicating with your solicitor / conveyancer
  • Keeping tabs on the progress of exchange of contracts
  • Advising on the status of 'chains'
  • Holding the property keys on completion date.

However they also charge a lot of money for this service! You need to
consider whether the amount you will pay to an estate agent in
commission is worthwhile.

PropertyHat is FREE, simple and easy to use, and offers a lot more
flexibility and control than the estate agent can.

If you think that the estate agent is good value and want to use one, no
problem - you can always use PropertyHat as well!

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Does PropertyHat cover the whole of the UK ?

Yes. We cover property in England, Scotland, Wales and Northern Ireland.

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Can I update or change my details after they are published on the
Web site ?

Yes. Our easy to use online editing facility provides you with instant
access to your PropertyHat account, so that you can amend your details
directly, any time you want, 24 hours a day. Any changes to your
property listing will normally upload on to the site within 24 Hours.

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Are my Personal Details Secure?

Yes. We have gone to great lengths to ensure that your personal details
are held securely and cannot be accessed by other users of the site. We
are registered under the Data Protection Act and take your personal
privacy very seriously. For further information, please refer to the our Privacy Policy.

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I think PropertyHat is a great idea and I have enjoyed using the
site - how can I help ?

PropertyHat has been designed to make buying and selling property in
the UK easier, less expensive and less stressful for you, the site user. We
would be delighted to receive any feedback that you send to us using
our feedback function, including what you did or didn't like about the
site, and any suggestions for features you would like to see on the site in the future.

PropertyHat depends on its users and values them very highly. Together
we can change the way property is bought and sold in the UK, making
the the whole experience far less daunting. Please help us to spread the
word that there is now a much better way of buying and
selling property, by telling your friends and colleagues about PropertyHat.
To help you do this, we have incorporated a Share PropertyHat feature,
which will enable you to easily send an email to anyone you think would
be interested in what PropertyHat has to offer.The PropertyHat team greatly values your support in this respect.

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I haven't had a positive experience with PropertyHat -
what can I do ?

Firstly accept our apologies. We try very hard to deliver the best user
experience possible, and set the bar very high in terms of customer
satisfaction, but we accept that sometimes we will fail to achieve those
high standards.

If you have had a negative experience with PropertyHat, we would be
grateful if you would let us know using the feedback feature, and we will
endeavour to resolve the problem.

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